Making An Impression! (Posted Oct 10, 2023)

On a daily basis I work with people which is a great part of my job. I look forward each day to learning new things about tech and also bringing my gifts, skillset, and past experiences into my work environment with excellence to benefit the people and the mission.

My coworker Jesse, that I have been working close with told me on my second day of work that I have already outdone the person that I replaced. I was please to hear this as the person before me was more experienced in tech specific jobs than I am. However, my energy, willingness, and “can-do” attitude was already showing value and benefit.

My coworker Melvin, who is the project manager when I assist ERSC with camera installation and configuration told me that, “you continue to impress me every day Michael”. This pleased me to hear that my energies were making a difference and my standards have been noticed.

My boss Adrian praised me for my communication with a key client who is a police chief during a service outage. The service outage was beyond our control as the local internet company was conducting maintenance through the night, however the maintenance continued longer than expected extending into the following day until mid afternoon. While the client was not satisfied with the service outage occurring I was in frequent communication with internet company’s maintenance schedule and passing along updates to the client. The chief thanked me for my efforts once the internet had been restored. After the event, my boss Adrian took time to praise me for how I handled the situation even though it was out of our control.

I enjoy seeing that my efforts are making a difference and being noticed around me. I only hope that I can continue benefit our clients, my coworkers, my boss, and our mission with excellence!